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Hey, welcome to The Universal Nutrition Store

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Frequently Asked Questions

I asked for overnight shipping, but I didn't get it the next day. Why not?

I live outside the U.S. I am willing to pay whatever it takes to get your products. Please!

My brother is in the military and stationed in Japan. Can I order online?

I've heard you guys are now doing special promotions online at your store. How do I find out about these?

I heard about your product guarantee. How do I return a product?

Where can I find your products?

Why did my order come in two separate boxes?

My recent order wasn't 100% right. What do I do?

How long do Universal Nutrition products last?


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FAQ #1: I asked for overnight shipping, but I didn't get it the next day. Why not?
While the delivery service you picked was overnight, it still takes us time to process the order. If you place your order by 12:00pm EST, and all the items are in stock, then we'll ship the same day. However, if your order is received after this time, it won't go out until the next business day. So if you order on Friday at 1:00pm EST, then you're order won't get shipped until Monday, for delivery on Tuesday. Also, Saturday or Sunday are not considered business days, so orders placed Friday before 12:00pm EST won't arrive until Monday.
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FAQ #2: I live outside the U.S. I am willing to pay whatever it takes to get your products. Please!
We don't ship our products directly outside of the U.S. and Canada. We do have distributors in many other countries around the world. E-mail us to get the name and number for the distributor in your country. 
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FAQ #3: My brother is in the military and stationed in Japan. Can he order online?
Yup. In general, we don't ship outside the U.S. The only exception we make is for our armed forces who have an APO address. If he didn't have one, you'd have to order it from us directly, and then ship it to him on your own.
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FAQ #4: I've heard you guys are now doing special promotions online at your store. How do I find out about these?
First things first. You have to register at our store. Once you do that, we have your email address and can send you the latest promotions on all of our products and gear.
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FAQ #5: I heard about your product guarantee. How do I return a product?
If you bought the products from our store, then mail the product directly to us explaining the problem. If you bought it elsewhere, contact your retailer. If you have any problems, email us at info@universalnutrition.com.
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FAQ #6: Where can I find your products?
You can find Universal products (not Universal Gear) at most GNC stores, Vitamin World, and Bally‚Äôs among others. If you have a hard time finding what you want, you can just order from us at our on-line store, or even other internet retailers.
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FAQ #7: Why did my order come in two separate boxes?
We have four warehouses nationwide. When one warehouse is out of stock of an item, we'll ship from another.
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FAQ #8: My recent order wasn't 100% right. What do I do?
Sorry about that. Mistakes do occur from time to time. Contact us and let us know what the problem was. We'll issue a UPS call tag. You can leave your package outside on the designated date and they'll come pick it up.
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FAQ #9: How long do Universal Nutrition products last?
Every Universal Nutrition product, with the exception of our nutritional bars, can stay fresh up to four years. Our nutritional bars stay fresh for one year. To find out the expiration date, you can always look at the label on your product.
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OverviewOverviewContact UsPrivacy Policy