    
|
FAQ #1: I asked for overnight shipping, but I didn't get it the next day. Why not? |
| While the delivery service you picked was overnight, it still takes
us time to process the order. If you place your order by 12:00pm EST,
and all the items are in stock, then we'll ship the same day. However,
if your order is received after this time, it won't go out until the
next business day. So if you order on Friday at 1:00pm EST, then you're
order won't get shipped until Monday, for delivery on Tuesday. Also,
Saturday or Sunday are not considered business days, so orders placed
Friday before 12:00pm EST won't arrive until Monday. |
| back to top |
FAQ #2: I live outside the U.S. I am willing to pay whatever it takes to get your products. Please! |
| We don't ship our products directly outside of the U.S. and
Canada. We do have distributors in many other countries around the
world. E-mail us to get the name and number for the distributor in your country. |
| back to top |
FAQ #3: My brother is in the military and stationed in Japan. Can he order online? |
| Yup. In general, we don't ship outside the U.S. The only exception
we make is for our armed forces who have an APO address. If he didn't
have one, you'd have to order it from us directly, and then ship it to
him on your own. |
| back to top |
FAQ #4: I've heard you guys are now doing special promotions online at your store. How do I find out about these? |
| First things first. You have to register at our store. Once you do
that, we have your email address and can send you the latest promotions
on all of our products and gear. |
| back to top |
FAQ #5: I heard about your product guarantee. How do I return a product? |
| If you bought the products from our store, then mail the product
directly to us explaining the problem. If you bought it elsewhere,
contact your retailer. If you have any problems, email us at info@universalnutrition.com. |
| back to top |
FAQ #6: Where can I find your products? |
| You can find Universal products (not Universal Gear)
at most GNC stores, Vitamin World, and Bally’s among others. If
you have a hard time finding what you want, you can just order from us
at our on-line store, or even other internet retailers. |
| back to top |
FAQ #7: Why did my order come in two separate boxes? |
| We have four warehouses nationwide. When one warehouse is out of stock of an item, we'll ship from another. |
| back to top |
FAQ #8: My recent order wasn't 100% right. What do I do? |
| Sorry about that. Mistakes do occur from time to time. Contact us
and let us know what the problem was. We'll issue a UPS call tag. You
can leave your package outside on the designated date and they'll come
pick it up. |
| back to top |
FAQ #9: How long do Universal Nutrition products last? |
| Every Universal Nutrition product, with the exception
of our nutritional bars, can stay fresh up to four years. Our
nutritional bars stay fresh for one year. To find out the
expiration date, you can always look at the label on your product. |
| back to top |
|
